Prerequisites for Configuring InsideView Insights and SAP C/4 HANA Integration

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  1. To create integration between InsideView Insights and SAP C/4 HANA, you must complete the following prerequisites:
    • Verify the supported list of Web Browsers and Operating Systems for InsideView Insights. For more information, read the article Supported Operating Systems and Web Browsers for InsideView Insights in our Knowledge Base.

    • Make sure the following parameters are exposed to InsideView Insights consumption to enable SAP C4C integration:

      Parameter Name Usage Description
      OrganizationID  Org Provision (Required) The parameter represents a user's organization ID. The user must be added to any organization structure for this value.
      OrganizationName  Org Provision The name of the organization structure.
      ServerUrl  Org Provision (Required) The CRM tenant URL of that CRM instance. For example, https://myXXXXX.crm.ondemand.com.
      UserID CRM User Provision (Required)  The unique user ID of the SAP C/ 4 HANA user who logged to the SAP C/ 4 HANA instance.
      UserFirstName CRM User Provision The first name of the SAP C/ 4 HANA instance user.
      UserLastName  CRM User Provision  The last name of the SAP C/ 4 HANA instance user. 
      UserEmail  CRM User Provision The email address of the SAP C/ 4 HANA instance user.
      AccountID  Account Mapping (Required) The account ID of the SAP C/ 4 HANA account, which is used to create a unique company mapping in InsideView.
      AccountName  Account Mapping (Required)  The name of the SAP C/ 4 HANA account used for matching with the company name in InsideView.
      AccountWebsite  Account Mapping The website URL of an SAP C/ 4 HANA account.
      ContactObjectID  Contact Mapping (Required) The contact ID of the SAP C/ 4 HANA contact, which is used to create a unique contact mapping in InsideView.
      ContactFirstName  Contact Mapping (Required) The first name of the contact in SAP C/ 4 HANA instance.
      ContactLastName  Contact Mapping (Required) The last name of the contact in SAP C/ 4 HANA instance.
      ContactEmail  Contact Mapping (Required) The email address of the contact in SAP C/ 4 HANA instance.
      ContactAccountID  Contact Mapping (Required) The SAP C/ 4 HANA account ID of the contact. 
      ContactAccountName  Contact Mapping (Required) The SAP C/ 4 HANA account name of the contact.  
      ContactAccountWebsite Contact Mapping The SAP C/ 4 HANA account website URL of the contact.  

      Note: The combination of OrganizationID and ServerURL uniquely identifies an SAP C/ 4 HANA instance in InsideView. Any changes to these parameters will generate a new organization mapping in InsideView integration.

    • To configure SAML SSO, InsideView must be configured as a service provider in the third-party identifier provider for creating an integration. The identity provider metadata URL should be hosted on https and should not be restricted (publicly available). For more information, read the article Configuring InsideView as a Service Provider in our Knowledge Base.

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