This article lists the supported CRMs and their versions on which Sales Intelligence product can be installed:
| CRM Name & Type | Versions | Supported License Types |
|---|---|---|
| Salesforce CRM | Classic, Lightning and Group Edition |
Note: ROI dashboards and REST APIs don’t work in Professional license and Group Edition. |
| Microsoft Dynamics CRM Online | Dynamics 365 and Dynamics CRM Online 2015 & above |
|
| Microsoft Dynamics CRM On-Premises | 2011 and above |
Dynamics CRM on-premise licenses |
| Oracle CRM on Demand | Release 35 and above | N/A |
| Oracle Fusion CRM (Sales Cloud) | Release 12 and above | N/A |
| NetSuite CRM | Limited, Mid-Market, and Enterprise edition | N/A |
| SAP Hybris Cloud for Customer (C4C) | SAP C4C 1602 and above | N/A |
| SAP CRM On-Premises | SAP CRM 7.0 and above | SAP CRM Sales |
| Sugar CRM | Sugar 7.0 and above | N/A |
To learn about supported web browsers, read the article Supported Operating Systems and Web Browsers in our Knowledge Base.
Sales Intelligence CRM View
Sales Intelligence supports the corresponding CRM's browser support policy. Refer to the respective CRM's browser support policy for more information:
Salesforce CRM:
- https://help.salesforce.com/apex/HTViewHelpDoc?id=getstart_browser_aloha.htm&language=en_US (Salesforce Classic version)
- https://help.salesforce.com/apex/HTViewHelpDoc?id=getstart_browsers_sfx.htm&language=en_US (Salesforce Lightning Experience version)
Microsoft Dynamics CRM:
- https://support.microsoft.com/en-us/kb/3124955 (MS CRM 2016)
- https://support.microsoft.com/en-us/kb/3018360 (MS CRM 2015)
- https://support.microsoft.com/en-us/kb/3005167 (MS CRM 2013)
- https://support.microsoft.com/en-us/kb/2784954 (MS CRM 2011)
Additional Resources