Why Don’t I See All of my LinkedIn, Gmail, and Outlook Connections in Sales Intelligence?

Important: This article is no longer being maintained or updated. For the latest information about this product or feature, see the following article.

Understanding Connections

When you import your contacts into Sales Intelligence, all of them may not be added to your Connections. This article explains the logic behind Connections feature. 

Note: Connections does not allow duplicate entries. If you have a contact in your LinkedIn, Gmail, and Outlook Connections groups (upon importing from all sources) it as only one entry.  

Sales Intelligence uses three matching conditions when you import your contacts:

1. Personal Connections: a) Executives whose work email address has an exact match in the  database. b) Executives whose first/last name and company information is matched in Sales Intelligence. 
2. Private Personal Connections: Your contact is added to your Connections but it is displayed with a gray background to show that it is not already a part of the database.
3. Unmatched Personal Connections: Executives whose company information and first/last name are unmatched in Sales Intelligence.

Next, Sales Intelligence uses the conditions to create your Connections as follows:

1. Personal Connections: Your contact is added to your Connections.
2. Private Personal Connections: Your contact is added to your Connections but it displays as grayed out.
3. Unmatched Personal Connections: Your contact is not added to your Connections.

For example, you imported 489 contacts. Sales Intelligence uses the matching logic described above and displays the message '354 of 489' imported. The first number is the number of contacts that were added to your Connections. The second number is the total number of contacts Sales Intelligence attempted to import. The difference between the two is the number of contacts that were not matched to a company in Sales Intelligence. Also, each time you import, the Sales Intelligence algorithm works behind the scenes to delete your outdated connections and re-match with your current set of contacts to keep your network most relevant and updated.

Note: Sales Intelligence recommends the inclusion of First Name, Last Name, and Company Name for your contacts to get better matches.