Uninstall the Demandbase Unified Package from Salesforce CRM

  • Updated

This article provides instructions to uninstall the Demandbase Unified Package from your Salesforce CRM.

Prerequisites

Before uninstalling the Demandbase Unified package, remove the following components:

Removing the Sales Intelligence Visualforce Component

Note: Repeat these steps for each entity on which the Demandbase Visualforce component is added. The Demandbase Visualforce component is present on the Account, Contact, Lead, or Opportunity object.

  1. Open an Account, Contact, Lead, or Opportunity in Salesforce. For example, open the InsideView Technologies, Inc account.
  2. Click the Setup icon and select the Edit Page link as illustrated below:

    7_small.png

  3. In the Account Record page, click the Remove icon for the Demandbase Visualforce component and click Save.

    8_small.png

Removing the Demandbase external objects for Salesforce’s Federated Search

  1. Click the Setup icon and enter External Objects in the Search bar and click Enter.

    ext_obj.png

  2. In the External Objects page, click the Erase link beside InsideView Accounts and InsideView Contacts.

    erase_small.png

  3. In the confirmation pop-up, select the Yes, I want to permanently delete the external object type check box and click Delete.

    delete.png

Uninstall the Demandbase Unified package

Step Description Details
1 Go to the Setup page Log in to Salesforce with Admin user credentials and click the Setup icon, as shown in the below screen:

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2 Go to Installed Packages Enter Installed Packages in the Search bar and click the Search icon.

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3 Uninstall Click the Uninstall link beside Demandbase for AppExchange package as shown below:

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4 Select uninstall options In the Uninstalling a Package page, choose the following uninstall options:
  • By default, Save a copy of this package’s data for 48 hours after uninstall is selected. Unselect if you would like to save the data.
  • Select the Yes, I want to uninstall this package and permanently delete all associated components check box.

Click Uninstall.

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The uninstall process may take a few minutes to complete. Refresh the page to view the progress.